Pre-orderLumen the Anglerpup — Tidewrack Bay

Draft — 11 details still to supply

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Legal entity name — The registered company name including its legal form, e.g. "Example Works SIA" or "Example Works Ltd". Not the trading name "RoPlush".
Registered address — The full registered office address on one line, street through to country.
Company register — The register the company is entered in, e.g. "Register of Enterprises of the Republic of Latvia" or "Companies House".
Registration number — The company registration number exactly as it appears on the register.
VAT number — The VAT identification number, e.g. "LV40000000000". If the company is not VAT-registered, write "Not VAT-registered" rather than leaving this blank.
Represented by — The name(s) of the director or board member(s) authorised to represent the company.
Governing law — The country whose law governs the contract, e.g. "Latvia". This does not remove a consumer's right to the protections of their own country of residence, and the terms say so.
Complaint response window — How long RoPlush takes to answer a written complaint, e.g. "14 days". Promise something reachable — it is a term of the contract.
Refund initiation window — How long after a campaign closes below its floor before refunds are issued, e.g. "5 business days". This is the load-bearing number on the refund page.
Refund arrival window — How long the buyer's bank then takes to post it, e.g. "5 to 10 business days". Check this against what your payment provider actually states.
Data protection authority — The supervisory authority a buyer may complain to, with its country, e.g. "Data State Inspectorate (Latvia)".

Terms of sale

The terms you agree to when you pre-order a RoPlush plush: how a campaign works, when the contract forms, and what happens if the unit floor is not reached.

Last updated 26 August 2026

These terms apply to every pre-order placed through roplush.com. Please read them before you order — placing an order means you accept them.

Who you are buying from

RoPlush is a trading name of To supplyLegal entity name, registered in the To supplyCompany register under number To supplyRegistration number, with its registered office at To supplyRegistered address. Full details are on the imprint.

You can write to us at support@roplush.com about anything on this page.

We work with the studios who make games on Roblox. We are not affiliated with, endorsed by, or connected to Roblox Corporation.

What a campaign is

Every RoPlush product is sold as a limited-run pre-order, not from stock.

A campaign runs for a fixed window, which is stated on the campaign page. During that window you can pre-order the plush. When the window closes, one of two things happens:

The campaign reached its unit floor — the minimum number of pre-orders needed to put a run into manufacture, stated on the campaign page and typically 300. We manufacture the run and ship it.
The campaign did not reach its unit floor. Nothing is manufactured and every order is refunded in full. No exceptions, no partial runs, no substitutions. See the refund and cancellation policy.

Nothing is held in stock and nothing is restocked. When a campaign closes, that plush is not made again.

When the contract forms

Placing an order and paying does not by itself conclude a sale. It is an offer to buy, and we confirm receipt of it by email. That confirmation is an acknowledgement, not an acceptance.

The contract of sale forms only when the campaign closes at or above its unit floor. Until then, your payment is held against an order that may or may not result in a product, and you may cancel at any time for a full refund.

If the campaign closes below its floor, no contract of sale comes into existence and your payment is returned in full.

Prices and payment

Prices are shown on the campaign page and at checkout in the currency stated there. The price you are charged is the price shown at checkout.

Whether VAT or another sales tax applies, and at what rate, depends on where you are. Any tax is calculated and displayed at checkout before you pay, and your invoice is issued by our payment platform.

Payment is taken at the time you order, through Shopify. We do not see, handle, or store your card details — checkout, payment processing and the tax invoice are handled by Shopify and its payment providers. See the privacy policy.

Delivery

Each campaign page states a shipping window, for example "May–July 2027". It is an estimate given honestly and in good faith, and it is a range rather than a date because manufacture only begins once a campaign has closed above its floor.

Details of where we ship, what it costs and who pays any customs duty are in the shipping policy.

If we cannot deliver within 30 days of the end of the stated shipping window, you may cancel the order and receive a full refund.

Cancelling and returning

You can cancel a pre-order at any time before it is dispatched, for a full refund.

If you are a consumer in the EU or the UK, you also have a statutory right to withdraw from the contract within 14 days of receiving the plush, without giving a reason. These plush are manufactured in a standard run and are not personalised to you, so the exemption for customised goods does not apply.

How to do either, and how long a refund takes, is set out in the refund and cancellation policy.

If something is wrong with your plush

The plush must match its description and be of satisfactory quality. If it arrives faulty, damaged, or not as described, tell us at support@roplush.com and we will repair, replace or refund it.

This is your legal right and nothing on this site reduces it. Consumers in the EU have a two-year legal guarantee of conformity under Directive (EU) 2019/771; consumers elsewhere have whatever their own law provides.

Product photography and prototypes

Campaign pages show a mix of concept art, prototype photography and photography of the finished run, and each image is labelled for what it is.

A prototype is not the finished product. Colours, seam placement and stitching can shift slightly between a prototype and a production run, and fabric dye lots vary. We will not change the size, character or materials of a plush from what the campaign page describes.

Limits on our liability

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Our liability for any one order is limited to the amount you paid for it.

We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Nothing here affects your statutory rights as a consumer.

Complaints

Write to support@roplush.com with your order number and what went wrong. We answer complaints within To supplyComplaint response window.

We are not currently committed to any alternative dispute resolution body and do not use one. If you are an EU consumer, you may still be able to bring a complaint to an ADR entity in your own country, and you keep every right to go to court.

The European Commission's Online Dispute Resolution platform, which traders used to be required to link to here, was shut down on 20 July 2025 and no longer accepts complaints.

Governing law

These terms are governed by the law of To supplyGoverning law, and disputes may be brought before its courts.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country you live in, and you may also bring proceedings in your own country's courts.

Changes

We may change these terms — for example to reflect a change in the law or in how campaigns work. The terms that apply to your order are the ones published when you placed it. Changes are never applied retrospectively to an order already placed.