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There are no RoPlush accounts yet. Your order lives with Shopify, who handle our checkout and payments, and they send you a link to it.
Shopify sends one the moment you pay. It contains a “View your order” link to a live status page — that page is the authoritative source for what stage your order is at, and it gains a tracking number when the parcel is handed to the carrier.
A pre-order is manufactured after its campaign closes, so there is a real gap between paying and shipping. The window is on the product page you ordered from, and it has not changed unless we have emailed you to say so.
support@roplush.com from the address you ordered with, and we will resend the link. We can only send it to that address — it is the one thing standing between an order’s details and anyone who knows your name.
Accounts are being built: one place for your order history, faster checkout, and the badges you earn from campaigns you backed. There is nothing to sign up for yet, and we will not pretend otherwise by collecting an address for it now.
Refunds, cancellations and delivery terms are set out in the terms of sale.